What is your return policy?

All returns must be made within 14 days of delivery for store credit only. The cost of return shipping will be deducted from your store credit. A pre-paid label will be initiated and emailed over for any returned items. Store credit codes will be emailed to you once the returned item is received and inspected for damages. Returns must be received un-worn, in perfect condition and original packaging.

Please contact us at hello@shopavasue.com to initiate a return.

When will my order ship?

Orders are shipped out in 3-5 business days from the date an order is placed. During sales these times may be slightly longer. All orders placed from November 21st through November 28th will be shipped out on November 29th. Shipping times may vary by carrier and location. You will receive tracking information to your email once your order ships.

Can I change my order?

Orders cannot be cancelled or changed once placed. Please contact us if you need any additional help.

What countries do you ship to?

We ship worldwide! U.S. shipping is $6 per order, Canada is $13 per order and everywhere else in the world is $16 flat rate shipping.

How do I care for my jewelry?

While our pieces are made to last, please remove jewelry during physical activities (running, crossfit, gardening, hiking, swimming, household chores, etc) to ensure they last as long as possible.

Remove your jewelry when using any chemicals such as shampoos, harsh soaps, lotions, makeup, hairspray, etc. Even some household items and foods that contain sulfur should be avoided whenever possible.

Avoid prolonged exposure to chlorine, pools, hot tubs or spas.

Avoid abrasive materials like a terry cloth, bath towels, tissues, paper towels and even shirts to polish your jewelry.

Please clean your jewelry regularly using a mild soap and pat dry - do not rub.

Please take extra care around perspiration, salt, chlorine, perfume, lotions, and makeup as they can damage jewelry. Jewelry that is tight against your skin should be cleaned more frequently.

Although rare, sometimes individual body chemistries can react with the metal and cause a reaction. Pregnancy, thyroid disorders, hormone levels, medications and more can affect body alkalinity versus acidity, and may cause a reaction with your piece. This is based on the individual.

Is there something else we can help you with?

Please email us at hello@shopavasue.com if you have any questions.

Do you offer wholesale?

Yes, we do! Please email us at hello@shopavasue.com and we cannot wait to chat!